Techjockey.com Blog

Category: Customer Experience

  • Way to Streamline Customer Onboarding Process Within an Organization

    Way to Streamline Customer Onboarding Process Within an Organization

    Summary: Onboarding new customers to a service-based, account-based, or subscription-based firm. So that they can make the most of your offerings while reducing the likelihood of churn and maximizing client satisfaction. Since the ‘Customer is the King’ bringing the customer “on board” is the central idea of the onboarding process. Understanding the customers and their…

  • What are the Benefits of Using Customer Engagement Software

    What are the Benefits of Using Customer Engagement Software

    Customer engagement, which is vital for fostering brand loyalty, used to be a lot simpler in earlier times when most customers used to have limited options. However, things have changed significantly in today’s digital world. Do you remember the last time you went to an Ice cream parlour and picked just your usual flavour? Well,…

  • 15+ Interesting CRM Techniques & Customer Retention Strategies

    15+ Interesting CRM Techniques & Customer Retention Strategies

    Acquiring new customers is a way to grow your business, but retaining the existing ones is a way to sustain your business. In fact, the customer retention cost is 6 to 7 times less than the cost of acquiring new customers. However, customer retention requires more effort and strategic planning. So, let’s understand what these…

  • D2C Vs B2C Business Model: What’s the Difference

    D2C Vs B2C Business Model: What’s the Difference

    The rise of eCommerce has brought a drastic change in consumers’ buying habits and revenue models of businesses. Brands now prefer to sell directly to the customer rather than going through a third party and even customers prefer buying directly from businesses. Not long ago, if you had to buy a phone you had to…

  • What Is Customer Churn: Tips to Reduce Customer Churn Rate

    What Is Customer Churn: Tips to Reduce Customer Churn Rate

    Customer retention is an important aspect of running a business. Despite the best efforts, every business has to deal with customer churn. Since every person’s preferences are different, satisfying everyone isn’t ideally possible. As a result, dissatisfied customers might switch brands. If customer churn is normal for businesses, then why do they take it seriously?…

  • Difference Between Customer Service Vs. Customer Support

    Difference Between Customer Service Vs. Customer Support

    Customers are the priority for any business. Businesses focus on customer experience (CX) to increase loyalty and the revenue. Customer service and customer support are crucial aspects of creating an outstanding experience. Customer service and customer support employ similar tools and skills to improve the overall satisfaction of the end users. Due to this, both…

  • Handling Customer Complaints: 10 Best Complaint Management Software in [c_y]

    Handling Customer Complaints: 10 Best Complaint Management Software in [c_y]

    Listening to your customers and get inputs you can act on! This will not just help win your existing customers’ heart but also help attract the new ones. A complaint management software helps in assigning and resolving common concerns before they start to impact your customer retention rate. Customer complaint management systems perform the dual…

  • 10 Thoughtful Ways to Thank Your Customers

    10 Thoughtful Ways to Thank Your Customers

    [c_y] is almost at a close as few days left only, we’ll be ushering in New Year. The lead up to the new year is a time for appreciating those who made your year better with Business Thanksgiving. For a business, those are its happy customers. So, this December, take some time to thank your…

  • What is 360 Degree Feedback?

    What is 360 Degree Feedback?

    Do you want to make people anxious at work and create chaos in your organisation? How about making your employees feel plain old uneasy and creating an atmosphere of dread and despair?  You might think we’re talking about laying half of them off, right? Nope. We’re talking about a shabbily managed feedback system in your company.…

  • 4 Common Factors Influencing Consumer Buying Behaviour

    4 Common Factors Influencing Consumer Buying Behaviour

    Have you ever wondered as to why customers pick your products over that of competitors? What drives them to purchase more, certain times of the month or year? Why they choose certain types of products over others? Finding answers to these questions is important to sustain and stay as the preferred choice of customers. When…