What is 360 Degree Feedback?
By Mohd. Areeb . May 19, 2018
Do you want to make people anxious at work and create chaos in your organisation? How about making your employees feel plain old uneasy and creating an...
Difference Between Customer Service Vs. Customer Support
By Ayushee Sharma . January 27, 2022
Customers are the priority for any business. Businesses focus on customer experience (CX) to increase loyalty and the revenue. Customer service and customer support are crucial...
Way to Streamline Customer Onboarding Process Within an Organization
By Namrata Samal . July 14, 2023
Summary: Onboarding new customers to a service-based, account-based, or subscription-based firm. So that they can make the most of your offerings while reducing the likelihood of...
4 Common Factors Influencing Consumer Buying Behaviour
By Surjodeep Bose . April 28, 2018
Have you ever wondered as to why customers pick your products over that of competitors? What drives them to purchase more, certain times of the month...
Handling Customer Complaints: 10 Best Complaint Management Software in 2026
By Somya Gupta . May 18, 2020
Listening to your customers and get inputs you can act on! This will not just help win your existing customers’ heart but also help attract the...
10 Thoughtful Ways to Thank Your Customers
By Surjodeep Bose . December 18, 2018
[c_y] is almost at a close as few days left only, we’ll be ushering in New Year. The lead up to the new year is a...
15+ Interesting CRM Techniques & Customer Retention Strategies
By Isha Lamba . May 22, 2022
Acquiring new customers is a way to grow your business, but retaining the existing ones is a way to sustain your business. In fact, the customer...
What are the Benefits of Using Customer Engagement Software
By Techjockey Team . March 2, 2023
Customer engagement, which is vital for fostering brand loyalty, used to be a lot simpler in earlier times when most customers used to have limited options....
D2C Vs B2C Business Model: What’s the Difference
By Rajan Rauniyar . February 22, 2022
The rise of eCommerce has brought a drastic change in consumers' buying habits and revenue models of businesses. Brands now prefer to sell directly to the...
What Is Customer Churn: Tips to Reduce Customer Churn Rate
By Kalpana Arya . February 15, 2022
Customer retention is an important aspect of running a business. Despite the best efforts, every business has to deal with customer churn. Since every person’s preferences...