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10 Free and Open Source Call Center Software for Small Business
Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis to empower their efforts and live up to customers’ expectations. A sizeable user base at call centers is now accepting independent applications like open-source call…
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How to Effectively Manage a Call Centre Customer Service Team
A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has to be tenacious and patient in handling demanding customers. The stress that a call centre professional experiences on a daily basis can bring down morale. To keep spirits high,…