Tag: C-Zentrix

  • C-Zentrix: Ensuring Uninterrupted Customer Support Even with Remote Agents

    C-Zentrix: Ensuring Uninterrupted Customer Support Even with Remote Agents

    COVID19 aka Coronavirus is creating an unprecedented impact on both, health and economy. The only way to contain the global crisis is to practice social distancing. This makes remote working a common scenario to ensure business support and continuity. However, remote working has its own set of challenges. There are frequent supervision issues and communication…